Delivery & Returns
Please allow 5-7 business days for domestic deliveries and up to 14-21 days for international deliveries. Please note that international deliveries may be subject to duties
All international orders may incur taxes and duties applied by customs in the country where the order is delivered. Any duty and taxes incurred in the country of destination are the responsibility of the customer.
Poppy Shop may replace or refund an item if it has a major problem.
A major problem with a product may involve;
• If it has a problem that would have stopped someone from buying the item if they had known about it (i.e. if it is broken)
• If it is unsafe
• If it is significantly different from the sample or description
• If it doesn’t do what is said it would
Poppy Shop is not required to replace or refund if you have changed your mind.
Please keep your proof of purchase.
This policy is in line with Australian Consumer Law.